VTB Shanghai
Optimization of legal-entity registration and internal request processing for VTB Bank's Shanghai branch
NT Technosoft simplified the multi-step form, reshaped the business logic, strengthened validation, and supported integration with the bank system.
“NT Technosoft simplified the multi-step form, reshaped the business logic, strengthened validation, and supported integration with the bank system.”
Project context
The project operated in a sensitive banking environment where stability, data accuracy, and predictable processing were critical.
The platform handled registration and data transfer into the bank's downstream flow.
The system was already live, but the registration journey needed to be rebuilt.
Initial task
Rework the legal-entity registration system.
Reduce friction and improve completion rates.
Strengthen validation, security, and internal processing.
Challenges and constraints
This was not just a delivery project built around a list of requirements. The approach had to account for environment constraints, the live state of the existing system, and the cost of mistakes in real use.
High cost of mistakes in a banking environment.
A heavy 9-step form.
Low completion rate and too many irrelevant fields.
Partial manual handling inside the bank flow.
The need to enter a live product very carefully.
What was blocking progress in practice
What we did
Reduced the flow from 9 steps to 4.
Cut the number of fields significantly.
Rebuilt business logic by company and founder type.
Strengthened validation, security, and admin processes.
Supported integration with the internal banking system.
Key decisions
We did not stop at cosmetics.
We treated the UI, internal processing, and banking flow as one process.
The main focus was conversion and logic, not only visual polish.
Results
Completion conversion improved by 60-75%
Fill time dropped by more than 3x
Internal processing became roughly 4x faster
Automatic transfer into the internal banking system was introduced
Protection against mass invalid submissions and DDoS was strengthened
Our role in the project
What this project shows about our work
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